Site Operations and Support
Our extensive site support capabilities ensure safe, easy and fast access in the event of an emergency.
Our site operations services include:
24/7 Site Management Centre
At Indara, providing access and transparency to site operations is critical. Our Site Management Centre (SMC) operates 24 hours a day, 7 days a week, to ensure our customers can speak to our expert team with any requests or issues relating to the sites we manage.
Our SMC is in control of all issues related to the sites we monitor – ensuring reporting and analysis, access control, WHS compliance, first contact for customers, landlords and site contractors.
Working with our local field operations supervisors and maintenance contractors, the SMC coordinates activities to facilitate trouble-free and safe access to sites owned and managed by Indara.
Our SMC team is experienced in both the operations of telecommunication facilities and the deployment of field resources to ensure site issues are resolved rapidly and cost effectively.
Site access and support
Indara customers, customer personnel and contractors access our sites on a daily basis for a variety of reasons. If you need to attend our sites, you will need a digital site permit to do so.
For works relating to a customer application to install or modify equipment on an Indara site
Permits are generated as part of our Application Process once the agent has completed the Site Access Request questions. The digital site permit will be issued to the Principal Contractor by email after the Application Approval.
For any other planned or emergency works
For planned works, please contact our Site Management Centre on 1800 006 667 or contact us here to obtain a permit prior to attending on site.
For on-site emergency works, scan the QR Code on-site to view the site information page.
Site maintenance
We provide planned and unplanned maintenance across our portfolio of sites around Australia.
At Indara, we believe that through the appropriate management of tower maintenance, overall lifecycle costs can be minimised whilst maximising the long term value and durability of assets. Appropriate maintenance also ensures that facilities are safe and comply with current workplace health & safety and environmental legislation.
Planned
maintenance
Activities included (but not limited to)
- Electrical: Site supply, metering, cabin, tower lighting
- Cabin air conditioning
- Site compliance, including fall arrest inspections
- Ground works
- Proactive issue raising and rectification
- Additional works – ad hoc requests
Unplanned
maintenance
Activities included (but not limited to)
- Power mains failures
- Planned outage management
- High temperatures and air conditioning faults
- Electrical and alarm faults
- Security and vandalism response
- Unscheduled maintenance
Emergency and incident management
The Indara Site Management Centre is a fully staffed, state-of-the-art facility with highly trained staff that are focussed on keeping the sites safe and the customer networks running.
If problems arise the SMC will respond quickly to any emergency or incident using protocols that have been tried and tested over many years.
Indara’s standard emergency response protocols include:
- Risk review and mitigation
- Disaster preparation & planning scenarios
- Incident management & analysis based on industry protocols
- Trouble ticket tracking
- Technician and service personnel dispatch
- Escalation and customer notification
- Emergency power provision
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